We're changing how we issue your invoices
On October 23rd, all invoices will be automatically sent to the billing email address we have on record for your account. This will ensure timely and accurate delivery to you.
Confirm your billing email address
Click here to jump to the form to submit your billing email address
Additional Steps
To further foster a smooth transition and ensure receipt, please:
- Inform your accounts payable team.
- Whitelist our email domain: To ensure you receive invoices without interruption, add our email address/domain to your trusted sender or whitelist in your email system.
What You Should Know
When we implement this improvement, you will receive copies of all invoices that our records indicate are unpaid. Please note:
- You may receive invoices that you have already been provided and are in process of payment.
- You may receive past-dated invoices that have not been previously provided.
- Potential to receive invoices open in our system that you believe were paid.
- Potential to receive invoices for services provided in the past and not invoiced
Security and Privacy
We take your data security and privacy seriously. All invoices sent from our ERP system are transmitted securely using industry-standard encryption protocols. Please ensure your billing email account is protected using strong passwords and up-to-date security measures. If you suspect any unauthorized access to your account or notice suspicious emails, please inform us immediately.
Support and Contact Information
Our customer support team is here to help you with any other questions or concerns regarding your account such as needing assistance with retrieving an invoice or requiring additional information, please do not hesitate to reach out:
- Email: us.accountsreceivable@cennox.com
- Please ensure you complete the form below to update your email address to allow timely similar updates in our system.
Update your billing email
Please complete the below form to submit a change of billing email or request a call back
Frequently Asked Questions (FAQ)
Which email address will receive the invoices?
Invoices will be sent automatically to the billing email address currently on record for your account. If you are unsure which email address this is, please contact our support team for confirmation.
What if we need to change or update our billing email address?
You can update your billing email address at any time by contacting our customer service department. Please provide your account information and the new email address to ensure prompt updating.
Will we still be able to access invoices through other means (e.g., online portal, mail)?
At this time, invoices will primarily be delivered via email to your billing address. If you require additional access options, please speak with our support team to discuss available alternatives.
What format will the invoices be sent in?
Invoices will be sent in PDF format as an email attachment, ensuring compatibility with most email and document management systems.
What should we do if we do not receive an expected invoice?
If you do not receive an invoice within the expected time frame, please check your spam or junk folder first. If you still cannot locate the invoice, contact our customer support team for assistance.
How will this change benefits your organization?
Automating the delivery of invoices is part of our commitment to leveraging technology to support your business. Here are a few of the ways in which this update will benefit your organization:
- Reduced administrative burden: Your team will spend less time tracking down invoices and more time focusing on core business activities.
- Faster payment cycles: Receiving invoices promptly can help you manage cash flow more effectively and avoid late payment penalties.
- Enhanced audit readiness: Having all invoices consistently delivered and archived in a central email account supports your audit and compliance efforts.
- Environmental benefits: By moving to digital delivery, we reduce paper waste and contribute to a more sustainable business practice.
What is the transition timeline?
We will begin sending invoices automatically via our ERP system starting from October 23rd. You will receive a final reminder before this change takes effect. Please ensure all necessary updates to your billing information are completed before this date.