Fast routing through our help desk to trades we work with every day. Cennox-employed where the work is frequent enough to staff. Vetted partner trades where it is not.
Trades we cover
Six trade lines under our reactive contract. The calls a site actually places when something stops working.
Electrical
Lighting failures, distribution-board issues, socket faults, emergency lighting trips. In-house engineers with stocked vans.
HVAC
Boiler failures, air-conditioning issues, ventilation faults, F-Gas leaks. Diagnostic and make-safe inside SLA.
Talk to our HVAC team
Plumbing
Mains leaks, blocked drains, hot-water failures, toilet faults. Vetted partner network with priority routing.
Talk to our plumbing partners
Glazing
Cracked panels, broken windows, automatic-door faults. Make-safe with boarding, replacement scheduled to follow.
See emergency repair
Locksmithing
Door locks, safe locks, ATM cabinets, fire exits. In-house, with documented chain of custody.
View locksmith services
Roofing and weatherproofing
Leaks, damaged tiles, gutter blockages, flat-roof faults. Make-safe and follow-up repair under one ticket.
Talk to our FM team
Our Approach
How a reactive call runs
Four stages on every reactive ticket. Same path on a Tuesday morning as a Saturday night.
- Report
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Site reports through our help desk, the portal, or a phone call. Logged with priority and SLA target inside one minute.
- Triage
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First-line confirms scope and dispatches. Trade chosen by issue, route chosen by site location.
- Attend
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Trade arrives inside SLA. Make-safe where a fix is not possible same-day, full fix where it is.
- Close
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Photographs, paperwork, follow-on schedule if needed. Ticket closes when site is back in operation.
WHY CENNOX
Reactive that does not relay through three vendors.
Most FM contracts route reactive calls through a chain of subs and brokers. Ours does not. Cennox engineers cover the trades we run in-house, and our partner-trade network is small enough that the dispatcher knows them by name. Time on hold is shorter. Time on site is sooner.
SERVICES
Client often run these services alongside
- Preventative maintenance
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Reactive catches what slips. Preventative prevents most slips. Most FM contracts run both together.
View preventative maintenance - Emergency facility repair
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Reactive covers the calls. Emergency cover handles the worst day. Same help desk, same SLA structure.
View emergency facility repair