WE HAVE UPDATED OUR CLEANING SERVICE IN ORDER TO RESPOND TO THE CORONAVIRUS PANDEMIC
We have listened to our customers and the advice of the Government. We have made the appropriate changes to enable our teams to respond to all of our clients' changing requirements surrounding the cleaning of their sites.
Our Sanitising Services are Designed to Protect Your Customers, Colleagues & Brand.
Cennox considers itself as custodians of our customers’ brand. We ensure each visit is recorded, monitored and pro-actively checked for any potential maintenance or security issues. This is just part of the cleaning service we offer our clients.
As hardware specialists, we know that regular, controlled proactive visits to each location has the potential to improve customer service, drive up income and reduce operating costs.
In these current times where a new name has entered the global psyche, COVID-19, we have reviewed and updated our service to allow our teams to respond more rapidly to the growing lists of sites needing servicing.
Our team of multi-skilled technicians are able to undertake a range of key services during our regularly scheduled maintenance site visits. We understand that to drive ATM transactions a 'cleaning' visit needs to be more than just a hygienic wipe of the machine. The whole surrounding area, including light box, needs to be cleaned, thoroughly, sanitised to help limit the spread of COVID-19, checked and may need to be repaired. Our trained technicians carry stock items to enable them to fit or repair signage. This will include any ATM stickers which have been damaged or removed.
IMPROVING THE EXPERIENCE AT THE ATM
During each visit our technicians will carry out multi-point maintenance checks on the printer, key pad, card reader, and screen. A faded or misaligned screen may not show up on remote alert systems but will be identified during our visit.
We can test the efficiency of your security devices as an added option, in suspected fraud cases we can carry out an emergency visit across your entire estate to identify if any skimming devices have been fitted, or the ATM has been interfered with in any way.
ATM CLEANING VISITS RECORDED & SHARED WITH YOU
Our visits are logged online on our CRM system, an online visual record of your ATMs and any work we have been instructed to undertake. This provides you with a secure web access to the images taken at each scheduled site visit, enabling you to remotely site manage your estate.
|TRAINED IN SPECIALIST CLEANING||QUALITY GUARANTEED||ALL SITES INSPECTED & RECORDED|
|All staff are technically trained to ensure a safe and successful client visit.||We guarantee the service we deliver. Our teams pride ourselves on the results we achieve.||All sites are photographed before work commences and after the task is completed. We also check each site.|
|MEASURED RESULTS||ECO-FRIENDLY PRODUCTS||HEALTH & SAFETY ASSURED|
|We measure and monitor the service we provide, reporting each month against agreed SLAs.||Our teams use eco-friendly products which are also confirmed to be hugely effective against the COVID-19 virus.||We train our teams on the correct Health & Safety processes, including using the appropriate signage.|