ATM/Safe Field Service Technician

Erie, PA
United States
Opening date: 
Tuesday, January 31, 2023

We're Hiring! APPLY HERE!

Cennox is currently seeking an ATM/Safe Field Service Technician based in the Erie, PA area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment in Erie and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.

Essential Duties and Responsibilities include the following, but not limited to:

  • Provide onsite technical support and repairs on ATMs, SmartSafes, and other financial equipment, may include training customers on proper use of equipment
  • Troubleshooting, diagnosing, and resolving product performance issues
  • Prioritizing and planning service calls
  • Take ownership of your assigned territory and meet service performance goals
  • Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and current status of equipment. Keep reports of service requests and complaints
  • Drive company vehicle to various customer locations as directed by Dispatch. Be readily available to accept repair, install, and/or preventative maintenance calls from Dispatch
  • Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)Report defective material or inaccuracies
  • Organize and manage paperwork, inventory tools and parts
  • Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)
  • Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis
  • Provide weekly vehicle maintenance
  • Performs other duties as assigned


  • Smart-phone familiarity and technologically savvy
  • Working knowledge of Microsoft Office (Word, Outlook, Excel)
  • Experience with mapping and routing applications such as MapPoint or Google Maps
  • Mechanical/technological/electrical aptitude
  • Ability to complete the work on small, moving parts accurately and carefully
  • Good organizational skills
  • Ability to interpret written instructions and documents
  • Ability to learn through telephone training

We Offer Incredible Perks & Benefits including, but not limited to:

  • Competitive Pay
  • PTO Package, and Paid Holidays
  • Comprehensive Health, Dental and Vision Insurance
  • HSA and FSA Health Care Accounts
  • 401k Savings Plan with Employer Match
  • Company Paid Life Insurance
  • On-Going Learning & Development Training
  • Company Vehicle, Fuel and Credit Cards for Expenses
  • Company Provided Cellphone, Tablet, Laptop
  • Employee Assistance Program, and so much more!


  • 3+ years’ experience with low voltage electronics, mechanical systems, and computer experience
  • Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus
  • 3+ years of previous field service experience, preferred
  • Military experience is a plus


  • High school diploma or equivalent

Physical Requirements:

  • Ability to lift and move 50 or more pounds
  • Ability to work indoors and outside (including during inclement weather)
  • Ability to stand for long periods of time
  • Ability to sit and drive vehicle with extensive travel
  • Ability to climb, bend, stoop, and reach freely
  • Must have good hand-eye coordination
  • Vision correctable to 20/20
  • On call weekend rotation

To discuss your requirements call: 888-749-6396