Billing Specialist

New Albany, IN
United States
Opening date: 
Friday, May 20, 2022


Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.

Cennox is currently seeking a Billing Specialist in New Albany, IN to be responsible for the daily Billing of transactions from the Great Plains platform, and partner with the A/R Specialist and third-party service provider daily. This full-time position offers competitive pay, great health benefits, vacation and paid holiday's, and a chance to become part of a rapidly growing company!

Duties and Responsibilities:

  • Ensure all Great Plains 70W billing is processed in a timely manner
  • As needed, enter quotes and invoices into customer portal
  • Serve as SME for the Billing process within Great Plains
  • Identify any billing problems, escalate issues and errors to team lead or manager
  • Ability to communicate with the service department to ensure customer SLA’s are met
  • Ensure all assigned Que’s in Great Plains are utilized and worked each day
  • Collaborate with customers and other team members to resolve billing inconsistencies and errors
  • Serve as backup for Billing Analyst
  • Demonstrate a positive working relationship within the Billing and ARS team
  • Meet defined individual and department goals and key performance indicators (KPI’s)
  • Perform other duties as assigned

Skills and Requirements:

  • Smart-phone familiarity and technologically savvy
  • Ability to learn specialized software programs and navigate company databases
  • Working knowledge of Microsoft Office (Word, Outlook, Excel}
  • Experience with mapping and routing applications such as MapPoint or Google Maps
  • Strong organizational skills
  • Excellent oral and written communication skills with the ability to present information effectively and efficiently
  • Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers.
  • Proven ability to multi-task and manage timelines and deadlines
  • Strong attention to detail, problem solving skills, and customer service skills
  • Ability to work independently with minimum supervision

Experience and Education:

  • 2+ years of previous billing experience, strongly preferred
  • 2+ years of retail industry experience, preferred
  • 2+ years working in a share services environment with remote third-party Service Providers, preferred
  • High school diploma or equivalent

Physical Requirements:

  • Finger dexterity for keyboarding and computer usage
  • Ability to sit and stay focused for long periods of time

Company Overview:

Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at to learn more


To discuss your requirements call: 406-251-5041