Store Optimisation

Customer expectation and experience through innovation is driving improved efficiencies within the retail sector. With so many breakthroughs in intelligent hardware and stores focusing on monitoring the customer experience, Cennox works in partnership with our customers to support them to realise their in-store optimisation programs.

As OEMs develop in-store hardware designed to improve the customer journey and enhance their retail experience, our approach is in determining and planning what framework of solutions our customers require. This is a process which starts with understanding the need and planning an optimisation strategy around the equipment required alongside installing and maintaining each of these.

As a multi-vendor business, with in-house capabilities designed to deliver a truly end-to-end business model, Cennox works closely with our retail clients to determine a store optimisation plan which is in line with their project objectives and focused on their needs now compared with those of tomorrow.


Partnered with our retail store fit-out capabilities, Cennox offers our customers a partnership approach to store transformation focusing on the customer journey.


1

DEFINING STRATEGY

Create a strategy tailored to your business objectives, your consumers’ needs and your operating environment. Decide how your store should fit into your multichannel strategy, and work to create a strategy that works for you.

2

ASSESSING PERFORMANCE

Look at your current store network and determine what adjustments will yield the most reward.

3

THE SOLUTIONS ROADMAP

With a portfolio of store performance enhancing solutions that span hardware, software, monitoring, signage etc, Cennox help you to determine which specific solutions and services will best suit your transformation strategy.

4

IMPLEMENTING SOLUTIONS

Develop a plan to streamline and automate the implementation of solutions and the store redesign process. Cennox provide detailed implementation plans, consumer adoption tools and a wide variety of installation and management services.

5

MEASURING RESULTS

To be sure your strategy is effective, we measure your results and compare them to your goals.

6

CUSTOMER SATISFACTION

Crucial to each Store Transformation project is the successful reward of a satisfied and engaged customer.

Block

To discuss your requirements call: 0044 (0)1276 607 200