WE HAVE UPDATED OUR CLEANING SERVICE IN ORDER TO RESPOND TO THE CORONAVIRUS PANDEMIC
We have listened to our customers and the advice of the Government. We have made the appropriate changes to enable our teams to respond to all of our clients' changing requirements surrounding the cleaning of their sites.
Our Sanitising Services are Designed to Protect Your Customers, Colleagues & Brand.
Cennox considers ourselves as custodians of our customers’ brand. Ensuring each visit is recorded, monitored and pro-actively checked for any potential maintenance or security issues. This is just part of the cleaning service we offer our clients.
As hardware specialists, we know that regular, controlled proactive visits to each device location has the potential to improve customer service, drive up income, and reduce operating costs.
In these current times where a new name has entered the global psyche, COVID-19, we have reviewed and updated our service to allow our teams to respond more rapidly to the growing lists of sites needing servicing.
Our team of multi-skilled technicians are able to undertake a range of key services during our regularly scheduled maintenance site visits. We understand that to drive your quality of service, a 'cleaning' visit needs to be more than a hygienic wipe of the machine. The whole surrounding area needs to be cleaned and sanitised to help reduce the spread of COVID-19, checked and may need to be repaired. Our trained technicians carry stock items to enable them to fit or repair signage if required. This will include any stickers which have been damaged or removed.
IMPROVING THE RETAIL EXPERIENCE
During each visit our technicians will carry out multi-point maintenance checks. A faded or misaligned screen may not show up on remote alert systems but will be identified during our visit.
ALL CLEANING VISITS RECORDED & SHARED WITH YOU
Our visits are logged online on our CRM system, an online visual record of your sites and any work we have been instructed to undertake. This provides you with a secure web access to the images taken at each scheduled site visit, enabling you to remotely site manage your estate.
|TRAINED IN SPECIALIST CLEANING||QUALITY GUARANTEED||ALL SITES INSPECTED & RECORDED|
|All staff are technically trained to ensure a safe and successful client visit.||We guarantee the service we deliver. Our teams pride ourselves on the results we achieve.||All sites are photographed before work commences and after the task is completed. We also check each site.|
|MEASURED RESULTS||ECO-FRIENDLY PRODUCTS||HEALTH & SAFETY ASSURED|
|We measure and monitor the service we provide, reporting each month against agreed SLAs.||Our teams use eco-friendly products which are also confirmed to be hugely effective against the COVID-19 virus.||We train our teams on the correct Health & Safety processes, including using the appropriate signage.|
WE MEASURE THE SERVICES WE PROVIDE
AND SHARE THESE RESULTS WITH OUR CLIENTS