Branch Optimisation

Innovation is driving improved efficiencies within the banking sector. With so many breakthroughs in intelligent hardware and branches focusing on monitoring the customer experience, Cennox works in partnership with our customers to support them to realise their branch optimisation programs.

As OEMs develop in-branch hardware designed to free up tellers, give more options for customers and enhance their banking experience, our approach in determining and planning what framework of solutions our customers require. This is a process which starts with the understanding the need and planning an optimsation strategy around the equipment required alongside installing and maintaining each of these.

As a multi-vendor business with in-house capabilities designed to deliver a truly end-to-end business model, Cennox works closely with our Banking clients to determine a branch optimisation plan which is in line with their project objectives and focused on their needs now compared with those of tomorrow.


1

DEFINING STRATEGY

Create a strategy tailored to your business objectives, your consumers’ needs and your operating environment. Decide how your branch should fit into your multichannel strategy, and work to create a strategy that works for you.

2

ASSESSING PERFORMANCE

Look at your current branch network, and determine what adjustments will yield the most reward.

3

THE SOLUTIONS ROADMAP

With an extensive portfolio of branch performance enhancing solutions that span hardware, software, monitoring, signage etc, Cennox help you to determine which specific solutions and services will best suit your transformation strategy.

4

IMPLEMENTING SOLUTIONS

Develop a plan to streamline and automate the implementation of solutions and the branch redesign process. Cennox provide detailed implementation plans, consumer adoption tools and a wide variety of installation and management services.

5

MEASURING RESULTS

To be sure your strategy is effective, we measure your results and compare them to your goals.

6

CUSTOMER SATISFACTION

Crucial to each Branch Transformation project is the successful reward of a satisfied and engaged customer.


FURTHER INFORMATION

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To discuss your requirements call: 0044 (0)1276 607 200